Return & Refund Policy

Effective date: 06.21.2023
Last updated: 08.16.2025

Thank you for shopping with Christ Armory. We stand behind the quality of our products and want you to be satisfied with your purchase. Please review this policy before placing an order.

All Sales Are Final

Except as required by applicable law or expressly provided under our Satisfaction Guarantee below, all Christ Armory sales are final.

We do not accept returns or provide cash refunds for:

  • Changes of mind;

  • Incorrect sizes, colors, or products selected by the customer;

  • Personal preferences regarding fit, color, texture, or appearance;

  • Products damaged through misuse, improper care, normal wear, or alterations;

  • Personalized or made-to-order products;

  • Gift cards or downloadable products;

  • Clearance or final-sale merchandise; or

  • Shipping delays outside our reasonable control.

Please carefully review product descriptions, measurements, sizing information, colors, quantities, and shipping details before completing your order.

Our Satisfaction Guarantee

If you are genuinely dissatisfied with the quality of an eligible product, contact us within 7 calendar days after confirmed delivery. We will review the issue and, when the claim qualifies, offer one of the following remedies at our discretion:

  • A replacement of the same product if customer wishes.

  • An exchange for another product of comparable value;

  • Store credit for the eligible product’s purchase price; or discount code.

  • Another reasonable solution agreed upon by Christ Armory and the customer.

The Satisfaction Guarantee does not create a general right to return products and does not provide cash refunds unless required by law or expressly approved by Christ Armory.

How to Submit a Claim

To request assistance under the Satisfaction Guarantee, email support@christarmory.com within the applicable claim period and provide:

  • Your full name;

  • Your order number;

  • The product involved;

  • A clear description of the issue; and

  • Clear photographs showing the product and any claimed defect or problem.

We may request additional information reasonably needed to evaluate the claim. Claims submitted after the deadline or without sufficient supporting information may be denied.

Please do not send a product back unless we provide written return instructions. Unauthorized returns may be refused or sent back to the customer.

  • Eligibility Requirements

To Qualify for The Satisfaction Guarantee:

  • The product must have been purchased directly from Christ Armory;

  • The claim must be submitted within 7 calendar days after delivery;

  • The customer must provide a valid order number.

  • The product must not have been misused, improperly washed, altered, or intentionally damaged;
  • The request must be submitted by the purchaser of the order.
  • The customer must comply with any reasonable return instructions we provide.

We reserve the right to deny claims involving suspected fraud, abuse, repeated excessive claims, or violations of our Terms of Service.

Each product is eligible for no more than one replacement, exchange, or store-credit remedy unless required by law.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, contains a manufacturing defect, or includes the wrong product, contact us at support@christarmory.com within 7 calendar days after delivery.

Include your order number and clear photographs of:

  • The product received;

  • The defect or damage;

  • The shipping package; and

  • The shipping label, when relevant.

If we confirm the problem, we will provide an appropriate remedy, which may include a replacement, exchange, store credit, or refund where required by law. We will cover reasonable return-shipping costs when we require the return of a verified damaged, defective, or incorrect product.

Our manufacturers provide warranties on all apparel and pre orders.

Minor variations in color, positioning, print appearance, dimensions, or texture that naturally result from screens or manufacturing processes are not necessarily defects.

Sizing and Customer Selection

Customers are responsible for reviewing the applicable size chart and selecting the correct product, size, color, quantity, and shipping address.

An incorrectly selected size or product does not ordinarily qualify as a defect. At our discretion, we may offer a one-time size exchange when:

  • The requested replacement is available;

  • The product is unworn, unwashed, and in its original condition;

  • The customer contacts us within 72 hours after delivery; and

  • The customer pays applicable return and replacement shipping costs.

A discretionary size exchange is a courtesy and does not modify our all-sales-final policy.

Lost or Missing Orders

If tracking shows no delivery or your package appears to be lost in transit, contact us at support@christarmory.com. We will review the shipment with the carrier.

We are not responsible for orders delivered to an address incorrectly entered by the customer or for packages confirmed as delivered by the carrier, except where applicable law provides otherwise. We may assist with a carrier claim when reasonably possible.

We can step in and help to file a claim on shipping carriers as well as look for the appropriate remedy like reshipping your order.

Order Changes and Cancellations

Orders enter processing quickly sometimes with two hours and cannot be changed or canceled once we forward it to our manufacturers for production, fulfillment, or shipment has begun.

You may contact us immediately after placing an order, but we cannot guarantee that a cancellation or modification will be possible. Approved cancellations may be subject to payment-processing or production costs where permitted by law.

Store Credit

Approved store credit:

  • Is issued in the amount we authorize;

  • Has no cash value;

  • Cannot be transferred or redeemed for cash except where required by law;

  • May exclude original shipping charges, taxes, duties, and promotional discounts; and

  • May expire after 6 months, unless expiration is prohibited by law.

Return Shipping

If we authorize a return, we will provide instructions and, when applicable, a return authorization.

Unless the product was verified as damaged, defective, or incorrect:

  • The customer is responsible for return-shipping costs;

  • Original shipping charges are nonrefundable;

  • Christ Armory is not responsible for returns lost or damaged in transit; and

  • We recommend using a trackable shipping service.

Consumer Rights

This policy does not limit rights or remedies that cannot be waived under applicable consumer-protection law. Where local law requires a refund, cancellation right, repair, replacement, or other remedy, Christ Armory will comply with that requirement.

Policy Abuse

Our Satisfaction Guarantee is intended to resolve legitimate product-quality concerns. We may refuse service or deny a claim when we reasonably determine that a customer is abusing this policy, making fraudulent representations, or attempting to obtain products or credits improperly.

Contact Us

Questions or claims regarding this policy may be sent to:

Christ Armory 
support@christarmory.com